Frequently Asked Questions

Visit the 786cb platform and click the registration button. You will need to provide your full legal name, date of birth, a valid email address, phone number and a residential address. Once your basic details are submitted, your account is created. Before you can deposit or withdraw real PKR, you will need to complete the KYC verification step, which requires a government-issued identity document such as your CNIC or passport.

For Pakistani users, the primary identity document accepted is your CNIC (Computerised National Identity Card). A valid Pakistani passport is also accepted. In some cases you may also be asked to provide a proof of address — such as a recent utility bill or bank statement dated within the last three months. Documents must be genuine, unaltered and clearly legible. Selfie or liveness checks may also be required alongside your document.

No. 786cb permits only one account per person. Creating duplicate or multiple accounts — whether under the same name or different identity details — is a breach of our Terms & Conditions and will result in all duplicate accounts being closed. Any balances, bonuses or pending winnings linked to duplicate accounts may be voided. If you have accidentally created a second account, contact support immediately to resolve it before taking any action.

You must be at least 18 years old — or the higher minimum age required by the operator's license jurisdiction — to register and play at 786cb. Age is verified as part of the mandatory KYC process before any real-money play is permitted. Providing false information about your age constitutes fraud and will result in account closure. The 18+ threshold does not imply that gambling is lawful in Pakistan — users must satisfy themselves about applicable local law.

KYC verification is typically completed within 24 to 72 hours of receiving all required documents in satisfactory condition. Clear, high-resolution images of your CNIC or passport speed this up considerably. If your documents are blurry, partially obscured or cropped, our team will request resubmission, which resets the timeline. Once verification is complete you will receive confirmation by email and all deposit and withdrawal restrictions are lifted.

Click the "Forgot Password?" link on the login page. You will be prompted to enter your registered email address. A password reset link will be sent to that address — follow the instructions to set a new, strong password. If you no longer have access to your registered email, contact our support team directly at [email protected] to initiate a secure manual account recovery. Never share your password with anyone, including support staff.

Easypaisa and JazzCash are listed as familiar Pakistani payment references on the 786cb platform. However, their availability as active deposit methods at any given time depends on the live cashier. Payment method availability can change. Neither Easypaisa nor JazzCash endorses or affiliates itself with 786cb or any gambling operator — they are referenced as contextual examples of methods Pakistani users commonly recognise. Always check the current cashier for confirmed active options.

Minimum deposit amounts vary by payment method and are confirmed in the live cashier at the time of your transaction. As a general illustration, minimum thresholds in the range of PKR 1,000 are common, but the exact figure for each method is shown during the deposit process. Always check the cashier screen rather than relying on any figure quoted in help content, as amounts are subject to change.

Withdrawal processing times depend on your account verification status and the payment method selected. Verified accounts are generally processed ahead of accounts with pending KYC requirements. 786cb does not guarantee specific processing timelines. Once 786cb approves the withdrawal from its end, additional time may be added by your payment provider or bank — for example HBL, UBL, Meezan Bank or Bank Alfalah transfer timelines are outside 786cb's control.

Withdrawals may be held temporarily if your KYC verification is incomplete, if the withdrawal method differs from your most recent deposit method, or if our fraud and AML monitoring flags the transaction for manual review. This is a standard player protection and anti-money laundering process. Contact support with your account username and withdrawal reference number for a status update. Do not initiate a chargeback — this will escalate the hold and may result in account suspension.

786cb does not apply its own internal fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank like Raast or a conventional PKR transfer — may apply their own transaction charges. These are outside 786cb's control and we recommend reviewing your payment provider's fee schedule before initiating a transaction. Any third-party fees are deducted by the provider before the funds reach or leave your 786cb balance.

As a general rule, withdrawals are returned to the same payment method used for the most recent qualifying deposit. This is an anti-money laundering requirement and applies to all users. If you need to withdraw to a different method — for example if your original wallet is no longer active — contact support. Additional documentation confirming your ownership of the new payment method will be required before the change can be approved.

Yes — Pakistan cricket, the Pakistan Super League (PSL), T20 internationals and ICC tournaments are among the most popular markets available at 786cb. You can bet on match outcomes, top run-scorers, wicket totals, live in-play markets and a range of other propositions. Availability of specific markets depends on event scheduling and active fixtures. 786cb's cricket coverage is consistent with the international tournament calendar, so major events like the ICC World Cup and Asia Cup are generally well-covered.

786cb's casino section includes slot games, live dealer table games — such as blackjack, roulette, baccarat and casino hold'em — as well as virtual table games and game shows. Live casino games stream in real time with professional dealers, giving an authentic experience. Slot games cover a wide range of themes and volatility profiles, from low-variance titles to high-RTP options. The specific games available are shown in the live casino and slots lobby once logged in.

Live in-play betting allows you to place bets on a match after it has started, with odds updating in real time as the game progresses. For example, during a PSL T20 you might bet on which team wins the next over, or whether the next delivery is a boundary. Markets can be suspended temporarily during key moments — wickets, reviews, or breaks in play. Bets are only confirmed once you receive a bet reference number. Network interruptions on your side during live betting may result in unconfirmed bets being voided.

Yes. 786cb supports accumulator (parlay) bets where you combine multiple selections into a single bet slip. Your potential winnings multiply with each selection added, but all selections must win for the accumulator to pay out. Specific rules around minimum and maximum accumulator legs, combined odds limits and accumulator bonus percentages are available in the sports betting terms. Some markets and event types may be restricted from accumulator inclusion.

If a match is abandoned before a result is reached, all bets placed on that event are generally voided and stakes returned. In the case of a postponement, the outcome depends on whether the match is rescheduled within the platform's specified timeframe — typically 24 to 48 hours. If rescheduled within that window, bets usually stand. If not, bets are voided. Specific settlement rules for abandoned or postponed events are detailed in 786cb's sports betting rules.

786cb periodically offers welcome bonuses to new registered and verified users. The specific terms — including matched deposit percentage, maximum bonus amount in PKR, wagering requirements, eligible games and expiry period — vary and are published in the active promotion's individual terms at the time of registration. We do not quote specific bonus figures here as they are subject to change. Always read the full promotion terms before opting in, and only accept a bonus if you understand and are comfortable with the wagering conditions.

A wagering requirement (also called a rollover or playthrough) means you must place a certain total value of bets before any winnings derived from a bonus can be withdrawn. For example, a 30x requirement on a PKR 2,000 bonus means you need to place a total of PKR 60,000 in qualifying bets before withdrawal is permitted. Not all games count equally — slots typically contribute 100%, while table games may contribute significantly less. The exact contribution rates are listed in each promotion's terms.

No. Bonus funds are not withdrawable until the full wagering requirement has been completed within the bonus expiry period. Your real-money balance and your bonus balance are tracked separately in your account. Real-money deposits are generally available for withdrawal at any time (subject to KYC), while bonus-derived funds remain locked until the wagering conditions are met. If you opt out of a bonus before completing the requirement, any remaining bonus balance and associated winnings will be forfeited.

Yes. 786cb runs regular promotions for verified account holders beyond the initial welcome offer. These include reload bonuses, free bet offers tied to cricket and PSL fixtures, cashback deals, slot tournaments and seasonal promotions. Promotions are communicated via your registered email and displayed in the promotions section of the platform. Eligibility conditions, opt-in requirements and individual terms apply to every promotion — they are available to read in full before claiming.

Bonus abuse refers to strategies that exploit promotional offers in bad faith rather than for genuine entertainment play. This includes low-risk or mathematically hedged betting designed to complete wagering requirements without real risk, creating multiple accounts to claim bonuses repeatedly, and using payment methods not matching your registered identity. Where bonus abuse is identified, 786cb reserves the right to void the bonus, associated winnings and, in serious cases, close the account entirely.

786cb uses HTTPS (TLS) encryption for all data transmitted between your device and the platform. Sensitive data at rest — including KYC documents and financial records — is stored in encrypted, access-controlled systems. Access to your personal data is limited to authorised personnel on a strict need-to-know basis, and all access is audit-logged. Payment credentials are never stored directly by 786cb — card and wallet processing is handled by certified third-party payment processors under their own security standards.

786cb provides five core responsible gambling tools to all users at no charge: deposit limits (daily, weekly or monthly in PKR), loss limits, session time reminders, cooling-off periods (24 hours to 30 days) and self-exclusion. All tools are accessible through your Account Settings under the Responsible Gambling section. Reducing any limit takes effect immediately. Increasing a limit requires a mandatory waiting period before it activates. For full guidance, see our dedicated Responsible Gambling page.

Self-exclusion is handled through our support team rather than automated account settings, so that an agent can confirm your intent and activate it immediately without delay. Contact us at [email protected] or via live chat and request self-exclusion. You can choose a period of 6 months, 1 year, 5 years or permanent. Once active, the exclusion cannot be reversed until your chosen period expires — there are no exceptions. Your account balance will be available for withdrawal following any required checks.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 786cb does not claim to be licensed, approved or endorsed by the Government of Pakistan, PTA, the State Bank of Pakistan or any provincial authority. This page does not constitute legal advice. Users in Pakistan are solely responsible for understanding and complying with applicable local law before accessing and using the platform. 786cb operates under its operator's international license, which does not override Pakistani domestic law for Pakistani users.

If you suspect that someone has accessed your account without your permission, take the following steps immediately: change your password via the account settings or forgotten-password flow, then contact our support team at [email protected] to report the suspected breach. Our team can temporarily lock your account, review access logs and initiate a security investigation. Do not delay — report the issue as soon as you notice anything unusual, even if you are not certain a breach has occurred.

786cb is an English-language platform, but we recognise that some users from cities like Lahore, Karachi, Islamabad, Rawalpindi, Multan or Peshawar may prefer to communicate in Urdu. Urdu-language assistance is available through our live chat support during select hours — mention your language preference at the start of the chat and we will do our best to connect you with an Urdu-speaking agent. Email support at [email protected] is handled in English as standard.

If your question is not answered here, our 24/7 support team is available through two channels. First, live chat — accessible directly from the 786cb platform by clicking the chat icon. This is the fastest option and is available around the clock. Second, email at [email protected] — include your registered username and a clear description of your issue. We aim to respond to all email queries within 24 hours on business days. For urgent matters such as suspected fraud or self-exclusion requests, live chat is recommended.